Product Description

FAQ

Q1. Can I get free samples from Chaiju Hardware Industry ?
A: We would be honor to offer you free samples (we will return sample fee to you on your mass products order if you need pay
sample fee for large amount sample or customized samples), believe that you would be willing to pay for the freight fee for such
good products. Please provide your DHL/FedEx or other freight collect number and advise which express type should be chosen,
international express type(2~3days) or economic type (4~5days).
Q2. What is your payment terms of products ?
A: It is usually 30% advanced payment, 70% before shipment, hope we have reached agreement for this regular payment manner.
clients can choose LC terms

Q3. What about your lead time ?
A: Usually, sample needs 5-7 days, mass production time needs 20 days. It is up to the quantity and stocking.

Q4. Is it OK to print my logo on products ?
A: Sure.
Option 1 - Build the molds and fixtures upon your sample or technical drawings
Option 2 - Add your logo on hardware or wheel
Option 3 - Pack the casters in your customized carton

Q5. How can I trust the quality of your products ?
A: We tell you that we have variety of international quality certificates, we have a very strict quality control system, we do a
series of quality tests before shipping. Right, you still have no idea about our quality. Therefore, no hesitate! Just place a
trial order from Chaiju. You will not only trust the quality of our products, but also trust the character of Chaiju people since
then.

Q6. What express can we choose?
A: FedEx,UPS,DHL,TNT etc.

Q7. What is you MOQ?
A: Small order can be accepted if we have stock. MOQ for different styles is different.

Q8. If you product is environmental protection and anti-rust?
A: Of course,all our products are ECO-friendly.